Regardless of industry. Our society has let customer service slip BIG TIME. It wasn’t always like this.

I could NOT agree more with this statement. it isn’t just in West Texas either, it’s a global thing my brother.

I think often of my late father-in-law who was an Army medic 60 years ago. Those men marched across the better half of Europe on foot and wished for warm socks. Today’s soldiers complain that they’re stuck watching the same DVDs again & again and only getting to send email to their wives 3 or 4 times a week. And this as they cruise across a very (comparably) small section of the Mideast in their cushy Humvees. I absolutely mean no disrespect to the sacrifices that our Armed Forces personnel have/are making – seriously, my hat’s off to them – but all the same, people could sure benefit from a little perspective!

Some of the folks she worked/s with are still scratching their heads over a bold move that Dede took a few years ago. She chose to make a lateral move in the company that meant a somewhat-sizable decrease in pay. But here she is now, still doing a job she loves – and custom-tailored for herself. She’s made up for the loss in income many times over with the significant gains in satisfaction.

We’ve seen many, many coworkers & friends make the opposite choice and end up miserable. We’ve seen many of those same people leave positions where they were doing what they loved to scrabble for a few extra cents per hour and wind up in a job they never wanted to do.

Money is fleeting – the other stuff lasts.

I am blessed to have a great job with flexibility and a great end result (helping folks). Granted, I worked my ass to get it and keep it… but it doesn’t mean squat if I am sitting here being an asshole to my customers and not getting the job done.

Regardless of industry. Our society has let customer service slip BIG TIME. It wasn’t always like this.

I hate my job sometimes, I hate dealing with people on the phone – but, we have to do it. We are paid to do it.

And I preface it all with the fact that it isn’t every case. I meet people all the time that do me right. With a smile on their face and a thank you and your welcome. And I applaud it. I’m sure you are the same with your job. I am talking about a mass majority of employed folks in this area that don’t give a flying anything if they make someone happy or if they don’t. They will get another job, that they could care less about and be an asshole at that one.

That is what I’m saying. I’m not talking down to anyone that does their job accordingly.

And believe me, I have met assholes and people that slack off in my line of work – please believe it. I have met them across any line of work. No one deserves bad customer service.